Welcome to Outlet Elevated Steps Store, where global fashion meets effortless delivery. Below you’ll find answers to our most frequently asked questions about our premium footwear collection and seamless shopping experience.
About Our Brand
Who is the Outlet Elevated Steps Store customer?
Our target client is the fashion-forward woman who values both style and practicality. She appreciates premium footwear that transitions effortlessly from professional settings to social occasions, and expects her shopping experience to be as elevated as our signature lucite wedges or alt-rock moto boots. Our customers are globally-minded women in urban centers from New York to London, Sydney to Toronto.
What defines the Outlet Elevated Steps Store style?
We specialize in runway-inspired footwear at revolutionary prices, offering everything from boardroom-ready pumps to weekend-perfect sandals. Our aesthetic balances bold statement pieces (like our BIG-EGO mules) with timeless classics, all with meticulous attention to detail that reflects our Atlanta-based design sensibility.
Product Questions
What types of footwear do you offer?
Our curated collection includes:
- Ankle to mid-height boots
- Knee-high and thigh-high boots
- Sophisticated flats and pumps
- Trend-forward mules and platforms
- Seasonal essentials like rain boots
- Man-tailored styles for a polished look
- Sandals at various price points (including options under $100)
- Statement wedges and heels
Are your shoes true to size?
Our footwear generally runs true to standard sizing. Each product page includes detailed sizing information, and we recommend consulting our size chart for the perfect fit. For styles with unique fits (like our man-tailored collection), we include specific fit notes.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where do you ship?
We offer global delivery to most countries (excluding select remote areas and parts of Asia). Whether you’re in New York or London, Sydney or Toronto, we’ll bring runway-ready pieces directly to your doorstep.
What are my shipping options?
Express Shipping (10-15 business days): $12.95 flat rate via DHL or FedEx – perfect when you need those statement boots or show-stopping wedges with urgency.
Free Standard Shipping (15-25 business days): Complimentary for orders over $50 via EMS – ideal for building your seasonless wardrobe.
Free Standard Shipping (15-25 business days): Complimentary for orders over $50 via EMS – ideal for building your seasonless wardrobe.
How long does order processing take?
Our Atlanta-based team carefully prepares each order within 1-2 business days. You’ll receive tracking information as soon as your order ships.
Will I be charged customs fees?
We’ve partnered with global logistics leaders to ensure no surprise customs fees for international orders. The price you see at checkout is what you pay.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the date of delivery. Items must be unworn, in original packaging with all tags attached. Please contact our customer service at [email protected] to initiate a return.
How do exchanges work?
Currently, we process exchanges by having you return the original item (following our return policy) and place a new order for the desired item. This ensures you receive your exchange as quickly as possible.
When will I receive my refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Customer Service
How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be addressed the next business day.
At Outlet Elevated Steps Store, we’re committed to making your footwear shopping experience as effortless as slipping into your favorite pair of designer-inspired sandals. Have a question we didn’t answer? Reach out to our team at [email protected].