At Outlet Elevated Steps Store, we combine runway-inspired footwear with seamless service. Whether you’re stepping out in our signature pumps or making a statement in thigh-high boots, our shipping and returns process is designed to match the effortless elegance of our collections.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL/FedEx):
– Cost: $12.95
– Delivery Time: 10-15 business days after shipment
– Recommended for customers who want faster delivery

Free Shipping (EMS):
– Available for orders over $50
– Delivery Time: 15-25 business days after shipment

Note: Delivery times may vary for international destinations (excluding Asia and certain remote areas). Customs fees may apply for international orders.

Returns & Exchanges

Eligibility

We accept returns and exchanges within 15 days of receiving your order. To qualify:

  • Items must be unworn and in original condition with all tags attached
  • Original packaging must be included (shoe box and dust bags)
  • Proof of purchase must be provided

Non-Returnable Items

The following items marked “Final Sale” cannot be returned or exchanged:

  • Limited-edition designer collaborations
  • Custom-sized man-tailored footwear
  • Clearance items priced 70% off or more

Return Process

  1. Contact Us: Email [email protected] with your order number and return request within 15 days of delivery
  2. Wait for Authorization: Our Atlanta-based team will respond within 1-2 business days with return instructions
  3. Package Your Items: Securely repackage the footwear in its original box with all protective materials
  4. Ship Your Return: Send the package to our Georgia facility using a trackable shipping method

Return Shipping Options

Method Cost Tracking Recommended For
DHL/FedEx $14.95 (deducted from refund) Yes Fast returns (5-7 business days)
USPS Priority $8.95 (deducted from refund) Yes Domestic US returns

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after approval
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed

Note: International refunds may take 7-10 additional days to appear in your account.

Exchange Process

For size exchanges on our knee-high boots or pumps:

  • Follow standard return procedures
  • Include a note specifying desired size/color
  • We’ll ship your new item once the return is received
  • No additional shipping charges for size exchanges within the same collection

Our Return Address

Outlet Elevated Steps Store
Returns Department
1610 Post Farm Road
Atlanta, GA 30337
USA

Need Assistance?

Our style advisors are here to help with any questions about our collections—from ankle boots to thigh-high statement pieces. Contact us at [email protected].

We’re committed to ensuring your experience with Outlet Elevated Steps is as exceptional as our footwear designs.